STELLA LAVINIA

Shipping & Returns

 

Shipping

DOMESTIC: We are pleased to offer flat-rate shipping of €0.00 via FedEx/DHL/UPS for all orders shipping to locations within the Germany. Pending credit verification, please allow 1-2 business days for order processing as orders are shipped out Monday through Friday (no weekends or holidays). While shipping times may vary, you should expect to receive your order within 7-10 days.

If expedited shipping is needed, we also offer UPS 2nd Day Air for €0.00. All expedited orders must be received by 12PM GMT to ship that day. If received after 12PM, order will ship the following business day.

Please ensure your mailing address is correct at checkout. We are unable to reroute shipments and, if an order is returned due to an invalid address, it will be processed as a return. Additionally, once an order has been successfully delivered to the confirmed shipping address, we cannot be held responsible for lost or stolen packages. We ask that you please contact the shipping provider listed in your shipping confirmation email.

INTERNATIONAL: International orders are shipped via USPS International Priority with a flat-rate of €0.00 and should arrive within 7-13 business days, pending customs. International orders are subject to additional customs, import duties, and taxes and may be delayed due to customs. Unfortunately, We cannot be held responsible for these fees.

Just as with Domestic orders, please allow 1-2 business days for order processing as orders are shipped out Monday through Friday (no weekends or holidays)

TAX/VAT

  • Purchasing on Stella Lavinia Berlin Online Store is reserved for end consumers. Our prices are inclusive of VAT/Tax.

  • For each order Stella Lavinia Berlin Online Store issue automated invoice. The document will be sent an attachment as an order confirmation invoice / email.

  • Please Note: Once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

returns

We aim to surprise and delight. But if for some reason you are unhappy with your purchase, please email us within 7 days of receiving your delivery.

Mail@stellalavinia.com

Please provide the following information:

- order number
- name on the order
- e-mail address the order was made with
- your request

Please do not ship an order back without contacting us. We'll get back to you with the necessary information to start the return process. 

The product must be in original shape and fully intact for a refund to be processed, so please do package your return with care. Additionally, we cannot be held responsible for packages that are lost on their way back to us, please consider getting a tracking number for that return shipment.

Return shipping costs must be incurred by the customer. However, if the return is due to our error or receipt of damaged goods, we will happily pay the return shipping costs and process a full refund. If this happens please contact us immediately so arrangements can be made.

We reserve the right to refuse any merchandise that does not meet our return policy guidelines. We cannot authorize a return if more than 7 days have gone by since the delivery of your order.

ALL SALE ITEMS ARE FINAL SALE, no returns or exchanges are available on final sale items. Additionally, international orders and items purchased with store credit are FINAL SALE and ineligible for a refund/return